ROYAL OAKS RCOA MANAGEMENT OFFICE

Office: 346-374-7367

MANAGEMENT TEAM

Erica Coleman – General Manager
Direct: 346-374-7364
Email: EColeman@pmghouston.com 

Overview
As General Manager, Erica Coleman provides strategic and operational leadership for the community, ensuring effective governance, regulatory compliance, and high-quality resident services. She serves as the primary liaison between the Board of Directors, residents, committee members and the management team.

Core Responsibilities

• Provide comprehensive management of Board relations, including meeting coordination, implementation of Board directives, and ongoing communication
• Oversee financial operations, including budgeting, reporting, and coordination with accounting functions
• Manage community communications, including e-blasts, notices, and event coordination
• Act as the primary point of contact for vendor management, contract oversight, and prospective business relationships
• Support administrative operations to ensure efficient day-to-day community management
• Administer vehicle registrations, access credentials, and visitor pass programs in accordance with community policies
• Serve as a resource for Proptia system inquiries, guidance, and issue resolution
• Oversee  guest, vendor, and IF program passes and access
• Enforce deed restrictions, manage compliance processes, and coordinate security-related escalations and hearings

Marchivia “Shay” Bell – Assistant General Manager
Direct: 346-374-7362
Email: Mbell@pmghouston.com

Overview
Marchivia “Shay” Bell serves as Assistant General Manager, supporting the General Manager in overseeing daily community operations and ensuring consistent service to residents, homeowners, and visitors to support compliance with community standards, streamline processes, and maintain efficient operations.

Responsibilities

• Coordinate new construction and review modification applications in accordance with community guidelines; serve as the primary point of contact for all modification matters and oversee the Modification Committee
• Conduct all new homeowner and tenant orientations (appointments required in advance to ensure dedicated assistance and availability)
• Support accounting and general administrative operations
• Maintain the Proptia gate system, including resident, country club, and visitor account and vehicle information including: vehicle registrations, gate access credentials, and visitor passes
• Assist with deed restriction inquiries and coordinate hearing scheduling
• Respond to general community inquiries and provide guidance on processes and procedures

Dante` Scott – Operations Manager
Direct: 832-677-1676
Email: Operations@rorcoa.com

Overview
Dante` Scott serves as Operations Manager, overseeing day-to-day community operations with a focus on Deed Restriction & Security compliance, brick wall maintenance, and resident support. Scott works closely with vendors, contractors, security and residents to ensure community standards are upheld and operational needs are addressed efficiently.

Responsibilities

• Conduct inspections related to deed restriction compliance and community standards while overseeing the Deed Restriction committee
• Manage relationships with residents and contractors to ensure effective communication and service delivery
• Coordinate and schedule deed restriction and security hearings
• Provide support and coordination between on-site security, resident and HPD matters
• Oversee contractor access and ensure compliance with community access procedures
• Supervise maintenance and repair for streets curbs, and brick walls within the community
• Assist with general administrative functions, including vehicle registration processing

Joe Acuna – Maintenance Manager
Direct: 346-374-7360
Email: Royaloaksmaintenance@gmail.com

Ameshia Pitts – Allied Universal Security Manager
Direct: 281-496-5299
Email: Securitymanager@rorcoa.com

Main Guard House- 24/7 manned gates
11839 Meadowglen Lane
Houston, TX 77082
Phone: (281) 496-5299
Email: securitymanager@rorcoa.com